1. Acceptance of Terms:
By placing an order on our website, you agree to be bound by these Terms and Conditions.
2. Order Process:
- Customization: You will provide specific details for your customized storybook, including character names, themes, and any other relevant information.
- Production Time: Please allow 5-10 days for your order to be produced and shipped.
3. Product Quality:
We strive to provide high-quality products. However, please note that due to the customized nature of our products and the potential for human error, minor variations may occur.
4. Shipping and Delivery:
- Shipping Costs: We charge a minimal flat rate of Rs 50.
- Shipping Time: We aim to ship your order within 5-7 days. However, delivery times may vary due to unforeseen circumstances.
- Damaged Goods: If your order arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue.
5. Returns and Refunds:
Due to the personalized nature of our products, we cannot offer returns or refunds unless the product is significantly different from what was ordered or is defective.
6. Intellectual Property:
All content on our website, including text, images, and software, is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or modify any content without our prior written consent.
7. Limitation of Liability:
We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or services.
8. Changes to Terms and Conditions:
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website.
Need help?
Contact us at imaginationhousestore@gmail.com for questions related to refunds and returns.