At Imagination House, we offer customization options for our story books to meet your unique preferences. You can personalize our books with names, age, or special messages. Simply select the customization option while placing your order, and we will ensure your item is tailored to your specifications.

Thank you for choosing our products. Please note that, due to the custom nature of each item, we do not offer returns or refunds. We take great pride in crafting high-quality, personalized products tailored to your specifications, and we strive to ensure they meet your expectations. If you have any questions or concerns, please don’t hesitate to reach out to us—we’re here to help!

Each order at Imagination House is made with care and customized just for you! Typically, it takes us around 3-5 business days to create your personalized item. After that, shipping times may vary depending on your location, usually taking an additional 3-5 business days. We’ll keep you updated with tracking information once your order is on its way. If you have any specific deadlines, feel free to reach out—we’ll do our best to accommodate!

We’re working on partnering with the best courier companies to enable International Shipping. We’ll notify you on our newsletters as soon as we’re ready!

Please write to us at imaginationhousestore@gmail.com. We ensure to sort this as smoothly as possible!

Yes, of course! Email us your quantity and timeline at imaginationhousestore@gmail.com. Please add your contact details so that we can get in touch with you for faster processing.

Write to us asap at imaginationhousestore@gmail.com with your order ID. We will try rerouting your order. If that is not possible, an additional shipping fee will be applicable to re-send your package to the correct address.